JOB DESCRIPTION FOR JOB TITLE:
|PATIENT TRANSPORT SUPERVISOR |
|Job Code: 3411 |FLSA Status: Exempt |Mgt. Approval: R Murphy |Date: 3.2017 |
|Department : Patient Transport 86020 |HR Approval: K Sawyer |Date: 3.2017 |
|JOB SUMMARY |
|The Patient Transport Supervisor coordinates work activity and ensures that quality work standards are met by all Patient Services Aide employees. The incumbent is |
|responsible for scheduling, supervising, and evaluating approximately 30 employees. Actions by this individual, and those supervised, have an immediate and serious |
|impact on patient care. The incumbent coordinates all user activity linked to the computerized patient transport dispatch system, and also receives telephone and |
|computer requests for all patient transport needs, seeking and recording specific information regarding the time, location, patient name, means of transportation, |
|destination, and any other pertinent information. The incumbent is expected to know and practice all basic hospital safety policies. The Patient Transport Supervisor |
|demonstrates efficient time management skills, effective communication skills and sound basic knowledge of patient needs for comfort and safety during transport. |
|MAJOR RESPONSIBILITIES |
| The incumbent performs the following job responsibilities: |
| |
|Operational Duties |
|Coordinates daily patient transport activity by monitoring the computerized patient transport dispatch system, and answering phone calls and pages concerning patient |
|transport requests. |
|Ensures proper modes of transport are adequately available in all hospital and clinic areas by utilizing RFID systems to monitor equipment usage and location. |
|Works with internal customers (nursing units, radiology areas, etc) to ensure transport requests are being entered correctly into the transport dispatch system. |
|Maintains all files and systems associated with the computerized patient transport dispatch system. |
|Ensures the computerized patient transport dispatch system is operating efficiently in assigning transport tasks to Patient Services Aide staff members. |
|Assembles work schedules to ensure adequate staffing is available throughout all Transport hours of service. |
|Ensures all Patient Services Aide staff members are sufficiently trained in all aspects of the job duties and are responding to transport requests in a timely and |
|efficient manner. |
|Ensures all transport equipment is in proper working order and funnels any necessary repair requests through the appropriate channels (Plant Engineering, Wheel Chair |
|Repair Vendor). |
|Submits requests for purchase of all necessary transport equipment (wheel chairs and stretchers). Maintains proper files to track all equipment assigned to the |
|department. |
|Submits requests for purchase of all necessary ancillary equipment (pagers, cell phones) for the department. Maintains proper files to track all of this equipment |
|assigned to the department. |
| |
|B. Administrative Duties |
| |
|Responsible for interviewing and selecting new employees in supervised areas. |
|Maintain employee attendance records. |
|Counsels and disciplines employees as necessary including possible termination. |
|Responsible for all budget preparation and adherence to budget for department operations. |
|Use of personal computers in a Windows-based environment (Email, Calendar, etc.). |
|Knowledge of various Microsoft software packages (Excel, Word, etc.). |
|Interacts with the Human Resources and Payroll Departments on behalf of his/her employees (evaluations, timecards, etc.). |
|Responsible for the training of new employees (full and part-time). |
|Ensures all employees in his/her supervision are kept current on required education. |
|Holds monthly employee meetings to ensure complete departmental communication. |
|Participates on several multidisciplinary committees to improve hospital operations. |
|Completes other duties and special projects as required by the CS Distribution Manager. |
| |
|ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS. |
|JOB REQUIREMENTS |
|Education |Minimum |High School graduate |
| |Preferred |Bachelors Degree |
|Work Experience |Minimum |Two (2) years of progressively responsible work experience in customer service oriented businesses or |
| | |equivalent combination of education and experience. |
| | |Demonstrated team-building aptitude. |
| | |Windows-based computer experience. |
| |Preferred |One year of progressively responsible supervisory experience. |
|Licenses & Certifications |Minimum | |
| |Preferred | |
|Required Skills, Knowledge, and Abilities |Excellent communication and interpersonal skills. |
| |Demonstrated ability to communicate via phone and e-mail. |
| |Ability to maintain accurate records. |
| |Knowledge of and ability to follow safety principles. |
|AGE SPECIFIC COMPETENCY (Clinical jobs only) |
|Identify age-specific competencies for direct and indirect patient care providers who regularly assess, manage and treat patients. |
|Instructions: Indicate the age groups of patients served either by direct or indirect patient care by checking the appropriate boxes below. Next, |
| |Infants (Birth – 11 months) | |Adolescent (13 – 19 years) |
| |Toddlers (1 – 3 years) | |Young Adult (20 – 40 years) |
| |Preschool (4 – 5 years) | |Middle Adult (41 – 65 years) |
| |School Age (6 – 12 years) | |Older Adult (Over 65 years) |
|JOB FUNCTIONS |
|Review the employee’s job description and identify each essential function that is performed differently based on the age group of the patient. |
| |
|PHYSICAL REQUIREMENTS |
|Indicate the appropriate physical requirements of this job in the course of a shift. Note: reasonable accommodations may be made available for individuals with |
|disabilities to perform the essential functions of this position. |
|Physical Demand Level |Occasional |Frequent |Constant |
| |Up to 33% of the time |34%-66% of the time |67%-100% of the time |
| |Sedentary: Ability to lift up to 10 pounds maximum and occasionally |Up to 10# |Negligible |Negligible |
| |lifting and/or carrying such articles as dockets, ledgers and small | | | |
| |tools. Although a sedentary job is defined as one, which involves | | | |
| |sitting, a certain amount of walking and standing is often necessary | | | |
| |in carrying out job duties. Jobs are sedentary if walking and | | | |
| |standing are required only occasionally and other sedentary criteria | | | |
| |are met. | | | |
| |Light: Ability to lift up to 20 pounds maximum with frequent lifting |Up to 20# |Up to 10# or requires |Negligible or constant |
| |and/or carrying of objects weighing up to 10 pounds. Even though the | |significant walking or |push/pull of items of |
| |weight lifted may only be a negligible amount, a job is in this | |standing, or requires |negligible weight |
| |category when it requires walking or standing to a significant degree.| |pushing/pulling of arm/leg | |
| | | |controls | |
|X |Medium: Ability to lift up to 50 pounds maximum with frequent |20-50# |10-25# |Negligible-10# |
| |lifting/and or carrying objects weighing up to 25 pounds. | | | |
| |Heavy: Ability to lift up to 100 pounds maximum with frequent lifting |50-100# |25-50# |10-20# |
| |and/or carrying objects weighing up to 50 pounds. | | | |
| |Very Heavy: Ability to lift over 100 pounds with frequent lifting |Over 100# |Over 50# |Over 20# |
| |and/or carrying objects weighing over 50 pounds. | | | |
|List any other physical requirements or bona fide occupational qualifications:| |
Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.
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