Increased Patient Portal Usage Following an Educational ...

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Walden Dissertations and Doctoral Studies

Walden University

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Walden Dissertations and Doctoral Studies Collection

2019

Increased Patient Portal Usage Following an Educational Intervention

Renee Lynn Robinson

Walden University

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Walden University

College of Health Sciences

This is to certify that the doctoral study by Renee Robinson

has been found to be complete and satisfactory in all respects, and that any and all revisions required by the review committee have been made. Review Committee

Dr. Mary Verklan, Committee Chairperson, Nursing Faculty Dr. Jennifer Nixon, Committee Member, Nursing Faculty

Dr. Faisal Aboul-Enein, University Reviewer, Nursing Faculty

The Office of the Provost

Walden University 2019

Abstract Increased Patient Portal Usage Following an Educational Intervention

by Renee Robinson

MSN, Walden University, 2014

Project Submitted in Partial Fulfillment of the Requirements for the Degree of

Doctor of Nursing Practice

Walden University November 2019

Abstract The patient portal, a Health Information Technology (HIT) tool, was created to help patients become engaged with their health and health information to improve health outcomes. The practice problem was the low patient portal use and lack of nurses' knowledge of patient HIT tools at an urban ambulatory clinic in the northeastern United States. The practice-focused question explored whether an educational intervention with the care coordination team (CCT) would increase prescription refill requests and facilitate patient-provider communications via the patient portal. The 2 frameworks used for the project were Knowles's adult learning theory and Lewin's theory of change. The preintervention data were collected from an electronic-medical-record-generated report that provided portal usage for the 6 months prior to the intervention. The CCT members were trained on teaching and modeling portal use from the perspective of the patients. A checklist of steps was created and given to the CCT to be used in patients' education. Postintervention reports showed that the patient portal usage for patient-provider communication increased by 165%. The prescription refill requests did not show an increase because medication used to treat chronic conditions were typically supplied for 6 months. The implications of this project for social change include the potential for providers to improve how they interact with their patients by incorporating patient portal education inpatient visits.

Increased Patient Portal Usage Following an Educational Intervention by

Renee Robinson

MSN, Walden University, 2019

Project Submitted in Partial Fulfillment of the Requirements for the Degree of

Doctor of Nursing Practice

Walden University November 2019

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