2021 2022 Consumer Information Guide - Phoenix

2024¨C2025

Consumer

Information Guide

October 2024

2024-2025 Consumer Information Guide

Table of Contents

Consumer Information ............................................................................................................................. 1

About University of Phoenix..................................................................................................................... 1

Change In Ownership Notice ...................................................................................................................... 1

Accreditation, Licensures, Reviews and Approvals ................................................................................... 1

Federal.................................................................................................................................................... 1

Institutional Accreditation ..................................................................................................................... 2

State and International Licensures ....................................................................................................... 2

Programmatic Accreditation ....................................................................................................................... 2

Business Accreditation ......................................................................................................................... 2

Healthcare Accreditation ...................................................................................................................... 3

Nursing Accreditation............................................................................................................................ 3

Social Work Accreditation ....................................................................................................................... 3

Counseling Accreditation ........................................................................................................................ 3

Education Accreditation ........................................................................................................................ 4

Additional Information ................................................................................................................................ 4

Academic Programs, Facilities and Instructional Personnel Information .......................................... 4

Academic Year Definition ...................................................................................................................... 4

Articulation Agreements ....................................................................................................................... 4

Consortium Agreements ....................................................................................................................... 4

Credit Transfer ....................................................................................................................................... 4

Disability Services ................................................................................................................................... 4

General Contact Information ...................................................................................................................... 5

Faculty .......................................................................................................................................................... 5

Student Demographics, Metrics and Outcomes..................................................................................... 6

Student Borrowing ....................................................................................................................................... 6

Loan Default Rate ........................................................................................................................................ 6

Average Federal Loan Borrowing ............................................................................................................... 6

All Students Enrolled ............................................................................................................................. 6

Graduated Students............................................................................................................................... 6

Graduation Rates ......................................................................................................................................... 7

IPEDS Graduation Rates ........................................................................................................................ 7

Institutional Graduation Rate ................................................................................................................ 8

Retention Rates ........................................................................................................................................... 9

IPEDS Retention Rates .......................................................................................................................... 9

Institutional Retention Rates ................................................................................................................. 9

Student Diversity ....................................................................................................................................... 10

Types of Education in Which Graduates Enroll .......................................................................................... 10

Working Alumni ......................................................................................................................................... 11

Alumni Occupations ................................................................................................................................. 11

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Title II of Higher Education Act .............................................................................................................. 13

Title II HEA Pass-Rate Information ........................................................................................................... 13

Program Information for Academic Year 2021¨C2022 ................................................................................ 14

Cost of Attendance ................................................................................................................................ 15

Non-Licensure/Certification Programs .................................................................................................... 15

Undergraduate ..................................................................................................................................... 15

Graduate............................................................................................................................................... 16

Licensure/Certification Programs ............................................................................................................ 17

Undergraduate ..................................................................................................................................... 17

Graduate............................................................................................................................................... 18

Direct Assessment .................................................................................................................................... 19

Non-Degree Single Course ........................................................................................................................ 19

Federal, State and Institutional Financial Aid Programs ...................................................................... 20

Grant Programs ....................................................................................................................................... 20

Federal Grant Programs ............................................................................................................................ 20

Federal Pell Grant .................................................................................................................................. 20

Federal Supplemental Educational Opportunity Grant (FSEOG) ....................................................... 20

State Grants ............................................................................................................................................... 20

Scholarships ........................................................................................................................................... 20

Institutional Scholarships ........................................................................................................................... 20

External Scholarships ................................................................................................................................ 21

University Tuition Adjustments ............................................................................................................. 21

Loans ....................................................................................................................................................... 21

Federal Direct Loan (DL) Program ............................................................................................................ 21

Federal Direct PLUS Loan for Parent(s) ................................................................................................... 22

Federal Direct PLUS Loan for Graduate and Professional Degree Students ........................................ 22

Federal Direct Loan Entrance Counseling ................................................................................................ 23

Federal Direct Subsidized and Unsubsidized Annual Loan Limits ........................................................ 23

Federal Education Loan Interest Rates and Origination Fees ................................................................. 24

State Loans ................................................................................................................................................ 24

Private Student Loans ............................................................................................................................... 24

Student Payment Options, Financial Responsibilities, and Policies .................................................... 25

Payment Options ....................................................................................................................................... 25

Cash ..................................................................................................................................................... 25

Federal Financial Aid ........................................................................................................................... 26

Tuition Deferral .................................................................................................................................... 26

Third-Party Billing ................................................................................................................................ 26

Student Financial Responsibilities ........................................................................................................... 27

Meeting Payment Obligations ............................................................................................................. 27

Tuition .................................................................................................................................................. 27

Mandatory Fees ................................................................................................................................... 27

State Tax .............................................................................................................................................. 28

Financial Policies ...................................................................................................................................... 28

Multiple-Tuition Discount Policy ......................................................................................................... 28

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Payment Policies ................................................................................................................................. 28

Tuition Refund Policy0F......................................................................................................................... 28

Military Education Benefit Programs .................................................................................................... 30

Veterans Education Benefits ..................................................................................................................... 30

Credit for Prior Education and Training ............................................................................................... 31

Satisfactory Academic Progress for VA Education Benefits ............................................................ 31

Military Tuition Assistance ....................................................................................................................... 32

VA Tuition Assistance Top-Up Benefit ................................................................................................. 32

Unearned Tuition Assistance .............................................................................................................. 32

Servicemember Readmission ................................................................................................................... 33

Federal Financial Aid Application Process ........................................................................................... 34

General Eligibility Requirements ............................................................................................................... 34

Verification, Secondary Confirmation of Eligible Non-Citizenship, & Conflicting Information Policy ... 35

Overview ............................................................................................................................................... 35

Policy .................................................................................................................................................... 35

Verification ........................................................................................................................................... 35

Acceptable Documentation ................................................................................................................ 36

Situations Where Acceptable Documentation May Not Be Available ............................................... 36

Family Size ........................................................................................................................................... 38

Completing Verification....................................................................................................................... 39

Selection after Disbursement ............................................................................................................. 39

Change in Dependency Status Due to Change in Marital Status ...................................................... 39

Verification and Professional Judgment............................................................................................ 39

Verification and Crossover Payment Periods .................................................................................... 39

Verification Following Natural Disasters ............................................................................................ 39

Third Step Verification of a Student¡¯s Eligible Non-Citizenship Status............................................. 40

Resolving Conflicting Information ...................................................................................................... 40

Satisfactory Academic Progress .............................................................................................................. 41

Federal Financial Aid Satisfactory Academic Progress (SAP) Policy ............................................................ 41

Overview ............................................................................................................................................... 41

Policy .................................................................................................................................................... 41

Grade-Level Determination ....................................................................................................................... 45

Financial Aid Awarding .......................................................................................................................... 46

Awarding Aid to Transfer Students .......................................................................................................... 46

Financial Aid Disbursements ................................................................................................................. 47

Federal Financial Aid ................................................................................................................................. 47

Federal Financial Aid Book Voucher ........................................................................................................ 48

Federal Financial Aid Credit Balance ....................................................................................................... 48

Cancellation of Federal Financial Aid ......................................................................................................... 48

Other Resources ..................................................................................................................................... 49

Professional Judgment .......................................................................................................................... 50

HEROES Act ............................................................................................................................................ 51

Determining Enrollment at the University ............................................................................................. 52

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Leave of Absence ...................................................................................................................................... 52

Withdrawing from the University .............................................................................................................. 52

Return of Title IV Policy .............................................................................................................................. 52

Overview ............................................................................................................................................... 52

Policy .................................................................................................................................................... 52

Federal Direct Loan Exit Counseling ..................................................................................................... 60

Federal Loan Repayment ....................................................................................................................... 60

Federal Student Loan Repayment Simulator ........................................................................................... 60

Federal Student Loan Consolidation ........................................................................................................ 61

Federal Student Loan Deferments (Postponing Payments) ................................................................... 61

Federal Student Loan Forgiveness, Cancellation and Discharge ................................................................ 62

Consumer Policies and Codes of Conduct ........................................................................................... 63

University of Phoenix Family Educational Rights and Privacy Act ......................................................... 63

Access to Education Records ............................................................................................................. 63

Releasable Information ¡ª Directory ................................................................................................... 63

Military (Solomon Amendment) and other Mass Distribution Requests for Student Information .. 64

Information Not Released ¡ª Non-Directory ....................................................................................... 64

Student Right to Access ...................................................................................................................... 67

FERPA Challenge Process .................................................................................................................. 68

Solomon Act .............................................................................................................................................. 68

Student Loan Code of Conduct ................................................................................................................ 69

Student Code of Conduct.......................................................................................................................... 69

Federal Student Aid Fraud Policy ............................................................................................................. 69

Overview ............................................................................................................................................... 69

Policy .................................................................................................................................................... 69

Consumer Privacy Policy .......................................................................................................................... 71

Scope of Privacy Policy ....................................................................................................................... 71

Collection of Personal Information..................................................................................................... 71

Use of Personal Information ............................................................................................................... 72

Your Rights and Choices ..................................................................................................................... 73

Security Measures ............................................................................................................................... 73

Privacy Policy Changes ....................................................................................................................... 73

Contact Us ........................................................................................................................................... 73

Student Complaints Policy........................................................................................................................ 74

Filing a Complaint...................................................................................................................................... 74

Accreditation Standards...................................................................................................................... 74

Local Campus Students ...................................................................................................................... 74

Distance Education Students .............................................................................................................. 74

Copyright Infringement and Peer-to-Peer File Sharing Policy ................................................................. 76

Copyright Law and Infringement ........................................................................................................ 76

Peer-to-Peer File Sharing ..................................................................................................................... 76

Digital Millennium Copyright Act Policy ................................................................................................... 78

Process for Filing Notice of Alleged Infringement............................................................................. 79

Process for Filing Counter Notification of Alleged Infringement ...................................................... 79

Register to Vote ......................................................................................................................................... 79

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